FAQ

Do you ship to my country?

SHOPBEHEALTHY ships to all countries (so far we have don’t apply any limitations).

Why am I being asked to pay additional fees upon delivery?

These are the extra duties and taxes charged by your country’s customs and duties offices and we cannot control these additional costs since they are brought by the government and not by us or the shipping company you chose to use.

How long does it take to ship my order?

SHOPBEHEALTHY is working on having very fast shipping.  Currently we are working mainly with Bpost and the delivery frame is highly dependent on them.

Why can’t I track my order?

Orders shipped via Bpost have very limited tracking. While most packages are delivered within a few days, it can take up 6 weeks if the package encounters delays with customs or the local post office.

What country are you shipping from?

SHOPBEHEALTHY is based in Belgium, and our warehouse is located in Kortenberg.

Where is my order?

Once you place the order you should receive an e-mail confirmation. The confirmation will be sent to the e-mail address provided by you while completing your purchase.

Pls kindly check the address data provided ( both shipping and billing address) and in case of mistake immediately contact us via the contact form in the site.

In case you do not receive your order pls give us more information about your order so we can work on the issue. We are dedicated to provide our customers the best support possible.

Why can’t I track my shipped order?

We process your packages every single day of the week but the working hours of Bpost are only from Monday through Friday (sometimes Saturday shipments are possible). So if your order is processed over the weekend your package will not actually be picked up from the warehouse until Monday afternoon.

Why can’t I choose DPD shipping?

We are working on reaching an agreement for these shipments.

Can I modify my shipping address after the order is placed?

No. You cannot modify the shipping address but you can immediately contact us via the contact page and let us know the updated shipping address. Pls note the modification is possible only if the order has not shipped yet.

SHOPBEHEALTHY offers the possibility for our customers to create an account and this will make any updates easier.

Do you have free shipping?

Yes. Currently all orders above 80 € are automatically classified for free shipment. In case the option doesn’t appear, pls contact us so we can resolve the issue for your payment.

What is your return policy?

You are welcome to return any product within 30 days of being purchased. The products should remain in their original package. They should not be opened and/or used.

Pls provide us your order details via our contact page and we will come back to you with the details.

How come when I check out, I am not given a shipping method to select?

Currently we offer our customers only standard shipment via Bpost. In case you need an urgent delivery pls contact us via the contact form so we can arrange the shipment. SHOPBEHEALTHY will not charge you additional fee for the assistance but an additional payment for carrier will apply.

How do I place an order?

Use the Products navigation to locate the items you want and click on the Add to Cart button on each item you want to order.  Once your shopping cart is complete click on View cart to Proceed to Checkout and follow the steps to complete your order.

Can I pay by check or money order?

We accept most major credit cards and paypal. No other payments can be processed.

Do you work with Loyalty Credits?

We are not working with loyalty credits but we are checking the possibilities to implement this practice.